Return and Refund Policy
Return and Refund Policy
At Christmas Flare, we are committed to providing our customers with high-quality products and a reliable shopping experience. If for any reason you are not fully satisfied with your order, you may return eligible items in accordance with international consumer rights and our internal policies.
This Return and Refund Policy complies with the European Union’s Consumer Rights Directive, including the right of withdrawal within 14 days, and is valid for all customers globally.
Return Eligibility
Product Condition: Items must be new, unused, unwashed, and in original condition, with tags and packaging intact.
Return Window: You may request a return within 15 days of receiving your order, for any reason.
Items returned without prior authorization will not be accepted. We reserve the right to refuse returns showing signs of wear, use, or damage.
Items Not Eligible for Return
The following items cannot be returned or refunded:
•Final sale or clearance items
•Gift cards or promotional vouchers
•Items damaged due to misuse or improper handling
•Items returned without prior authorization
How to Return
To initiate a return, please email our support team at service@christimasflare.com and provide the following:
•Order number
•Item(s) to be returned
•Reason for return
Once approved, you will receive return instructions and the appropriate return address for your region. We operate with a centralized international fulfillment system and return addresses vary depending on your location.
Return Method & Shipping Fees
•Return Method: By mail only
•Return Label: We will provide a downloadable, printable return label
•Return Shipping Fees: Free of charge
•Restocking Fees: No cost
We strongly recommend using a trackable shipping method. Christmas Flare is not responsible for lost or untraceable returns.
Refunds
Once we receive and inspect your return, you will be notified of the approval or rejection of your refund.
If approved:
•Refunds will be issued to your original payment method
•Please allow up to 7 business days for the refund to be processed
•Your bank may take additional time to reflect the funds
If it has been more than 15 business days since your refund was approved and you have not received it, contact us at service@christimasflare.com.
Exchanges
We accept exchanges only in case of a manufacturing defect. To request an exchange, follow the same return process and indicate the defect found. Exchanges for sizing or variant issues are not accepted.
In all other cases, the return process must be followed.
Cancellations
Due to our automated fulfillment system, orders cannot be canceled once placed. If you need to correct the shipping address or item details, contact us immediately. If your order has not yet shipped, we will try to accommodate changes.
Once shipped, cancellations are no longer possible and must be handled through our return process.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately with photos at service@christimasflare.com. We will provide a replacement or full refund at no additional cost.
Return Address
Return addresses vary by customer location. After approval of your return request, we will send you the correct return address and shipping instructions for your country.
Contact Information
For questions about this policy or assistance with a return, please contact us via email: service@christimasflare.com.